9 Broad St. Suite 305, Brockville ON | 855-227-8299

Fraud Prevention FAQs

Consumer Protection - Frequently asked questions that can help prevent and inform people about fraud.


1. Will Shop4Charity ask me for a fee or banking information to redeem a prize?

A: In Canada, if you have won a prize there are no fees or taxes to be paid. Consider it a sign of fraudulent activity if you or someone you know has received unsolicited emails, letters, or telephone calls asking you to pay taxes or fees on sweepstakes, lottery, or raffle winnings.

2. What should I do if I am contacted by a suspected fraudster claiming I have won a prize?

A: If you suspect the communication you are receiving may be from a fraudulent party, we recommend you gather as much of the potential fraudsters information as possible including name and phone number. Immediately contact your local police department or the Royal Canadian Mounted Police to report the fraudulent activity. You can also contact the Canadian Anti-Fraud Centre, a central agency that collects information on telemarketing complaints throughout Canada and relays this information to the appropriate enforcement agencies. The Canadian Anti-Fraud Centre can be reached at 1-888-495-8501 or online at

If you are contacted by someone claiming you have won a prize from Shop4Charity but are unsure if it is a legitimate call, hang up and contact the customer service number on your confirmation letter and ask for the prizing department. This is an easy way to independently verify if you are a winner.

If you have any questions or concerns regarding fraud, please contact us at 1-855-248-9831 or email us at

3. How do I know my information is secure when I purchase online?

A: We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. We reveal only enough of your credit card number to uniquely identify it when confirming an order. We securely transmit the entire credit card number to the appropriate credit card company during order processing.